Codys Original Roadhouse

Was seated waitress came to the table took drink order. Delivered the drinks then took our order after that we were ignored for the next hour while we waited for our food.

During this time she delivered a salad which she said she would mix and serve it that did not happen. I took care of the salad myself. Five tables were seated after us and got their food rather quickly. I stopped the waitress and asked about our order She told me the kitchen was making gravy.

Two other tables that came after us had the country fried steak and had gravy on them. When we got our order after other customers had eaten and already left my wifes chicken was over cooked and somewhat burnt my country fried steak was over cooked and hard the gravy was cold. I never got my mashed potatoes. I was visibly upset and confronted the waitress about the terrible situation.

She blamed the kitchen.

I am a retired CEO of the compass group a food service company with multi unit locations around the world. I have never been treated like this.

10/02/2023 8 pm- So I went thereSo I went and visit a Codys in Bradenton fl last night and I walked in everything was fine and then I started hearing and Employee from back in the grill area start saying my name, out loud and threatening to kick my butt out loud the other employees were doing the same thing with me as they walked by my table and started threatening me. The manager is looking right at me because your Employee is threatening to do stuff to my food out loud to where all the gas can hear.

I got everything on video and ISo I went and visit a Codys in Bradington last night and I walked in everything was fine and then I started hearing and Employee from back in the grill area start saying my name, out loud and threatening to kick my butt out loud the other employees were doing the same thing with me as they walked by my table and started threatening me the managers looking right at me because your employee is threatening to do stuff to my food out loud to where all the gas can hear I got everything on video and I will be going to my lawyers office I felt I felt like my life is in danger and then you employ all the prison release girls that were getting up at me when I was walking out of your restaurant it should show on camera she spit on me one of your employees as I walked out the door I got everything on video and I will be. I will be making every step possible to get Tara Reed unemployed because I know you have cameras there and your manager did nothing sit there and let me get threatened. Finally the food came out and I could hear them back in the kitchen eat it if I dare and the manager laughed OK its all on camera and its all on my camera to. and its all because this girl does not like me OK I didnt even know she worked there.

She made the biggest scene and then threatening to do stuff to my food out loud and threatening to hit me in the back of my head and your manager did nothing but chuckle and its all on the camera.

Its all on my camera. I expect something somebody better call me ASAP.

My husband and I had dinner there a couple of weeks ago, I havent had time to write sooner. Both of our medium steaks were delivered to the table practically raw.

I mean most of the steaks were shiny, bloody raw, not rare but raw. We sent them back to be cooked further and they came back to the table a second time looking like someone had held a cigarette lighter over them for a minute, in other words, still raw. I couldnt eat mine. My husband had a few bites of the outside part as he was starving.

The manager, forgive me, I do not remember his name, maybe Elliot, the bald male who collects watches, stopped by our table and seeing we were not happy stated he would give us the managers discount.

This 3-dollar discount is a joke. I left my entire prime steak untouched (and did not take it home) and my husband had 3 bites, we had to go home and cook an actual dinner. This was beyond a disappointing experience and is something we will warn all our friends about.

It wouldnt have taken much more to make an effort to keep us as loyal customers. NA

Cody's Roadhouse, Crystal River, 3/28/22, 8:48 pm, ticket# 0348. Ordered food on this day and approximate time.

Waited well over an hour. During this time our waitress repeated several times, "your order will be ready in just a couple of minutes". We were going to dine there, but after the long wait, they were closing and we just wanted to go. So, we got our order to go, paid the bill, went home, and ate cold food.

A few days later, I checked my online charge account. The posted amount was higher than the receipt I signed. Thinking maybe it was the tip making it more. But I left an appropriate cash tip.

Today (without any contact from me), I saw an adjustment for the difference. Love the food, atmosphere, prices, and all, at this restaurant. Been here several times and will continue going here in the future. I was upset about the wait time and having to eat cold food.

But accepted it because of the fact they were very busy that day. What pushed me over, was the being overcharged on top of everything else.